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| From: | Tori | 7/18/2007 7:19 pm |
| To: | ALL |
(1 of 2) | | | | 39.1 | |
| I suggest reading a new easy to read and entertaining book entitled Quality Customer Service Rekindling the Art of Service to Customers, by Sharon L. Burton. The story unfolds through the lens of 7 characters (Dollar, Stu, Meaty, Shopper, Peachie, Medic,and BATS) that represent 7 different business industries. This book is a great skill builder and is very entertaining. This book provides a combination of information no other books offers: a well illustrated
range of customer service case studies, an augmented understanding of internal and external customer service, diversity in customer service, an enhanced awareness of communication methods, information to bridge the customer service gap between the generations (Matures, Baby Boomers, Generation X, and Generation Y (Millennials), motivational quotes with each chapter, thought provoking questions after each chapter, and note pages. Additionally the reader gains an increased understanding of how people, businesses, and institutional leaders directly affect customer service; and the understanding that immediate and sustained quality customer service occurs when it flows from the top down.
Check it out at www.slburton.com.
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| | | | | 39.2 in reply to 39.1 | |
Another shameless plug by an unrecognized author! I wnder what reaction the Puritans who email in here will have to him/her?? My best fiction discovery of the year can be found at wredfright.com...a fine, young comic genius. Lawrence Richette larry1918@comcast.net |
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